Refund policy

Last updated 22 October 2026

If ModelSplitter Pro isn't right for you, you can have your money back.

14 days, no questions asked

You can ask for a full refund within 14 days of buying a licence, for any reason. After 14 days we will still look at every request, for example if something you paid for doesn't work and we can't fix it.

How to ask

Purchases are made through Paddle, our reseller and Merchant of Record, so refunds are paid by Paddle. Either use the link in your receipt email to contact Paddle, or email hello@modelsplitter.com with the email address you bought with, and we will arrange it. Refunds go back to the way you paid, usually within 5 to 10 working days.

What happens to the licence

Once a refund is made, the licence it paid for stops working. Anything you made and saved while you had it is yours to keep.

Kickstarter pledges

Pledges made on Kickstarter are handled under Kickstarter's own rules. If you have a problem with a Kickstarter reward, email us and we will do our best to put it right.